At a time in history where much of our communication is either online or over the phone, we have not reached a more perfect time to brush up on our people skills. The more we communicate through gadgets and devices, the less savvy we will become about communicating in person.
But this guide will help. If you are a sales person, an employer that is training new employees, a receptionist, waiter, or anything in between, you will benefit from developing your people skills. We all deal with people on a daily basis, so let’s get started on how to better your skills…
1. Attitude check. One of the biggest communication mistakes a person can make is to come off as unfriendly or unapproachable. Even if we aren’t in the best mood, we can still manage to be reasonably friendly. Having a good attitude is also the most professional thing to do. And it benefits you as well. Those who are friendly are usually more optimistic in life. And those that are optimistic will most likely have more success, so always remember to simply be nice.
2. Vocabulary. This one is especially important in business. For example, imagine how intelligent you would sound if you were doing a job interview and you used at least 3 new words that you’ve never used before? Wouldn’t this boost your confidence? Of course it would! Start by trying to learn a new word every day. That’s 7 new words a week, and up to 31 words a month! That’s more than enough to make you look and feel smarter. And the confidence boost it will give you is priceless.
3. Problem Solving. When you’re at work, you may encounter a customer or employee that is having an issue of some kind and need your assistance. In these instances, the best thing to do is to know basic problem solving skills…
a. Notice the problem. Ask all the questions you have to ask in order to get some clarity on what the problem is.
b. Find out what caused it. Problems don’t arise out of thin air. Find out what caused the problem in the first place.
c. Look at ALL possible solutions. There are usually a few different ways a problem can be solved. Start with the most plausible.
d. Try all solutions possible. If your fist attempt to solve the problem doesn’t work, move on to other methods until you have tried all of your options. In most cases, something will work.
Each one seems quite simple, right? Well it is, but most people that have bad people skills are lacking at least one of the three people skills listed. Give a little time and effort to all three and you may notice that it causes better communication skills with your online socializing as well. Good luck!