If you have ever worked in the restaurant business then you understand how stressful it can be. It is physically and mentally challenging and can test your sanity regularly. During the rush hours you can feel like you are being pulled in every direction. For someone new going into the restaurant business it can be over whelming. I have been working in or running a restaurants for over 15 years. I love the business and enjoy my work but if I knew then what I know now it would have made it a lot easier. These 5 tips should help anyone to deal with the stress and problems that can arise in a restaurant.
Before each shift it is always important to plan ahead and figure out what you need and how much. A Monday will not be the same as a Friday night. You have to plan accordingly. If your restaurant precooks food then you need to cook the right amount so you don’t run out or the food doesn’t go bad and you have to throw it out. In the front of the house, if you offer tea or coffee, you should make sure enough is brewed. Nothing is worse than running out of tea in a middle of a rush and have to make more. The better you plan the better your shift will run and the happier the customers will be.
No matter what position you do in the restaurant business it is important to make sure you are stocked up on everything you need to run the shift smoothly. If you work in the back of the house, you should make sure you have stocked enough condiments, to go containers, and the right amount of food you need to complete the orders. In the front of the house, your station should be completely stocked with cups, silverware, condiments, etc. It can be frustrating to have to stop, with a line of people in the lobby and have to go to the back and get something. It saves you time, so you can concentrate on the customers and making sure the orders are correct.
If a customer gets upset, most importantly, listen to them. If they know you care, more than likely they will calm down. That is all they want is to know you care that their order was messed up. Give them what they want by listening to their problems.
When something goes wrong, an order is messed up or you run out of a product, the best thing is to apologize. Be polite to the customers and try to understand how they feel. If you were in their shoes, you would be upset, too. I know when my orders are messed up I get upset because I don’t want to eat or pay for something I don’t want. So, apologize and get the order corrected. You should always check an order before you serve it to verify it is correct. This will prevent problems from happening.
The best thing you can do in the restaurant business is to smile and leave problems at the door, If you are always smiling, people can’t help to smile back. Smiles are contagious and customers will be calmer and happier. Good attitudes attract people and your customers will want to return because they feel welcomed and they feel you care. No one is perfect and when mistakes are made, if you continue to smile, the customer maybe more understanding.
It is important to make the customers as happy as you can. If you remember these five tips, I assure you will double your tips, bring in more business and your reviews will become all positive. Not to mention, your sanity will be saved and you will enjoy going to work.