I have owned my own business twice in my life. I have been in a key management role for 12 years during my nursing career. Whether one actually owns their own business with employees, or they are in a key management position, with a team of members, one thing is clear; the leader must listen to their team members.
Stop and consider what employees are trying to tell you as the boss. Some bosses have a view it is their way or the highway. Employees are given a chance to voice their opinion or concerns. I do not believe that owners or managers can get the best quality of service or commitment from employees or team members with this attitude.
In each situation, my employees and team members considered me “the boss”. I did appreciate the employee’s feelings, that they considered I was in fact, “the boss”. Either position requires a leader to guide, direct and set goals for employees or team members. I never allowed my team to call me “boss”.
I think I was one of those leaders who took the responsibility to help anyone whenever I had the time. I listened to concerns from team members and helped them in their effort towards positive changes.
In my nursing career, I never minded if I was working for a tough boss. I felt a boss who was fair was far more of a valuable asset than being tough. I made a mental list of what I felt a good boss entailed, and most of the bosses I had worked under, fell short of my personal expectations.
As I found myself in this position of leadership, I made it a point to listen to all views from employees and be fair with my findings. I gave respect to everyone and expected respect in return. I made it a point to make all employees and team members feel they had a unique value to their job, and I gave praise when it was due.
There are always those employees and members who will try to take advantage of a good boss. These situations are unavoidable. All I felt all I could do was identify these situations, and manage them with knowledge and fairness. I had an open door policy and felt communication was a vital key to tranquility.
A good supervisor must take constructive criticism. It is soft and constructive criticism that employees appreciate. I never set unrealistic goals that I could not handle. I gave as much freedom to the team members and employees as I could realistically offer. I always enjoyed teaching new things and showing employees a better way of doing a job. Sometimes they showed and taught me new things. I felt that an employee with longevity on a job, due to experience, many times superseded a stronger educational background. Consistency in expectations, rules, and directions are necessary to employees.