As we drove into Gatlinburg my husband noticed the Bass Pro Shops immediately. We are visitors to the area, and there isn’t a Bass Pro Shops this close to us at home. Upon arriving we noticed there were several parking spots available for salesman of the month, we thought that was a nice incentive for employees. However, after entering we realized it would only take a single sale to make “salesperson of the month” since the customer service is so unbelievably poor.
When we entered the Bass Pro Shops an older lady welcomed us. She was friendly, and greeted us within a minute of entering. From years of working in customer service industries we both found this to be a great sign for the store.
We were wrong.
We wandered Bass Pro Shops without any help from an employee
After our friendly greeting we walked across the expanse of Bass Pro Shops. It is by far one of the biggest stores I’ve been in. It was a also very clean, and we were positive we’d find exactly what we wanted.
We plan to purchase our kids compound bows for Christmas, and knew Bass Pro Shops would be the perfect place to buy them. We found the bows and looked. And looked. And we looked some more without a hello, head nod or meeting of the eyes. Josh found one that piqued his interest. He carried a $600 crossbow with him, and no one asked if we needed help.
Josh explained when we arrived that if we found a bow we liked we could test it in the shooting range, but no one offered.
We shouldn’t feel left out. There was another couple who walked around with a bow for their child and was never helped. Obviously, the employees are not biased. They just don’t have any customer services skills.
We decided not to make a purchase
Because of the lack of customer service we put the crossbow back, and moved to the gun case. Once again, we were met with the lowest form of customer service possible. We looked at the cases without a hello, or how do you do?
We asked about ammunition only to get the answer, “They’re on the left of the girl with the purple shirt.” Really? That’s the best your employees can do?
We went back to the gun case twice without receiving the slightest glance. So we moved on, but not before comparison shopping online. We noted several items available through Amazon and Ebay, and for a lesser price.
It’s not the money; it’s the principal
In the past, we bought items at a greater price because of friendly, knowledgeable sales people. In Bass Pro Shops case we’re opting for online stores to make our purchases. However, we are not turning to the Internet because of the price, but because of the customer service.
We walked the store and passed other employees and was finally greeted by an employee about a $25,000 giveaway. We had been in the store for over one hour. In that time we were greeted twice; once when arriving and once as leaving.
It was the worst display of customer service. Unfortunately, this is an issue with many companies, and is one reason why storefronts do so poorly. Yes, sites such as Amazon and Ebay are killing storefronts, but with customer service like this companies shouldn’t expect people to shop there.
Anyhow, we took pictures with “Bullwinkle” which was the highlight of our shopping experience at Bass Pro Shops. However, the shopping experience at Bass Pro Shops, Sevierville, Tennessee was completely disappointing.