Imagine an aching back and feet at the end of each day. Imagine working every night and every weekend. Now imagine your job. Do you still want to switch positions? Or maybe you’re already in retail. Can you relate? This is what I do every day as a retail supervisor.
I spend my days working in a small California based shoe store. The day-to-day is always the same. Of course, there is the occasional customer that will mix things up, but this won’t be something that hasn’t been seen before. Sometimes, the customers find it their responsibility to inform you on how you should be doing your job. These are usually people that have never worked retail in their lives, and won’t listen to anything that you tell them. For example, every store has sales signs that are put in place by store employees where they belong; people will come along and purposely switch the signs trying to get a better deal. As an employee, company policy must be followed. At this company, the policy is to go by the price in the computer, due to these situations. Every now and then we will get the disgruntled customer that won’t take this as an answer and will try almost anything to get their way. Most people have heard “the customer is always right,” but this is rarely true in retail.
Many things happen in customer service that one may never think imaginable. My biggest complaint from working in retail is most parents that bring their kids into the store do not know what discipline means. Children will be running around screaming, and there isn’t anything that we can do about it in most cases. The worst customer that I have experienced was this past year on Christmas Eve. The customer came into our store to shop with her three kids, and let the kids run wild. A few minutes later, I heard a shattering noise. Rushing over to make sure nobody had been hurt, we discovered a broken mirror and kids jumping on it. They had knocked it over and were now treating it as a toy, with their mother standing a few feet away. In this case, we were able to yell at the children to get off the mirror and to get away from the area so we could clean up the broken glass. They immediately left the store, but these things are happening all over retail stores.
Good things also can come from retail. I have made many new friends, and have found customers I can connect with on a personal level throughout my 5 years of experience. Is retail right for you? That question is for you to decide, but just keep in mind good does come with the bad, and don’t let anybody get to you, because some people will try to dig deep under your skin.