Crisis management in a business can sometimes mean various things in keeping your business operating after disaster. But it almost always means starting with an audit of your company’s technological infrastructure and how it would fare if a disaster struck. Those who run companies might think that an audit equals a fairly cut and dry inspection and all your concerns already in mind. You might be surprised to find what an audit can scope out that you didn’t see. Also, any recommendations by the auditor should be taken seriously and planned accordingly.
Checking for Vulnerabilities
When working with a business continuity auditor, you’ll be shown every one of the vulnerabilities your company has. And it may surprise you to see how much can potentially go wrong in myriad situations. It could mean your website having a server that can’t hold up due to a sudden surge in traffic. It can also mean your own backup systems being vulnerable to failure during a natural disaster or a cyberattack.
You shouldn’t panic if you end up finding more that’s vulnerable than you initially thought. Business continuity experts will help you with other steps that can conveniently amend those situations.
Working Out Plans for Recovery
Recovery plans usually fall under two categories: the operational and dealing with communications. EBN recommends that both of these have separate teams so there isn’t too much burden on one group of people when the time comes to implement the plan. However, that depends on various factors and the size of your business.
An operational plan places responsibility on those who will make sure all operations are back up and running in as short of time as possible. This might mean taking the effort to relocate the business or simply picking a designated person who will contact a business continuity center to restore data.
A communications plan is going to sometimes overlap with the operational, especially in making sure contacts happen when they’re supposed to. This might include all the phone calls necessary to make sure everything is tied together. For a large company, it could involve many different communications like emails, texts and faxes to help get everybody on the same page after a chaotic event.
Testing and Simulations
Any company involved with business continuity will make sure testing takes place so your plan will be successful when implemented. The testing usually occurs with backup systems to ensure that the data you need will be there when you need it. It’s best if you choose a public cloud system that backs up daily and tests routinely so you can make one phone call to retrieve your data if it’s lost in a disaster.
Simulations can sometimes be a burden when your company schedule is tight. Regardless, taking one day out for your entire team to enact a simulated disaster will make a significant difference in visualizing how crisis management works. The simulation should also demonstrate the worst case scenario so preparation levels will be enhanced to easier handle disasters that are far less intense.
Also keep in mind that you should do these simulations once a year to update procedures and keep the preparation fresh in everyone’s minds.