There are quite a good collection of genuine PC repair technicians out there who you can actually count on and can actually solve real issues that may have been plaguing your PC.
But on the other hand, there is a competing bunch of phony tech guys who profess to be experts in various fields of Information Technology and label themselves as I.T. technicians or PC repair technicians.
They hang up a sign, run an ad in the classified section of the local newspapers and wait on their unsuspecting clients to make a service call or simply walk in.
Of course, in a desperate bid to restore their PC or laptop back to its originally functioning state, most unsuspecting persons would swallow an impressive list of tech jargon that was presented to them by unqualified techies and gladly give up their computer for repair without checking the technician’s credentials
But in a lot of cases, the customer either ends up leaving their more than valuable laptop as a junk with the tech guy because he says it unserviceable, spends exorbitant sums to have the machine fixed, or simply wastes money at the first tech guy then move on to another.
And before they know it, the PC repair cost ends up superseding its value, or the tech guy ends up with a free computer that would have only cost $20 to fix.
But whatever is your take on this or previous experiences you may have with the PC repair man, there are certain red flags that tells you that your supposedly very good tech guy is not so good after all.
1 – He is unable to make a preliminary diagnosis on the spot
Any good I.T. technician is usually able to make a reasonable preliminary diagnosis of your PC’s problems after a few minutes of assessment. He simply should not be telling you to leave it for him to check it later then call you up with a bunch of crap news.
While a preliminary diagnosis does not necessarily refine the problem, it would nonetheless provide you with an idea of what among two or three things could be wrong with the PC, in addition to the cost options for each probability.
But if your tech geek cannot give you an idea of what may be wrong with the PC after making his personal observations of the computer and listening your observed issues, it would be safer for you to be on your way with your equipment.
2 – Does not question you in detail about the PC’s problems.
A qualified and experienced technician is the equivalent of a doctor to a patient. In most cases, a patient has to tell their doctor about symptoms and observations they have made in order for him to make a better diagnosis of their health condition and, as such, provide the appropriate remedy for them to feel well again.
Similarly, a good technician would want to listen to his client so that he can get a fair idea about their reasons for bringing the PC for a repair, in addition to narrowing down on the exact problems that the PC may most likely have.
If the technician cannot listen to you or just suggests that he would make his own assessment, he definitely doesn’t have a professional clue about PC repairs and maintenance.
3 – Ask you to lodge the computer without first trying to evaluate the problem
No good idea technician would ask you to leave your PC unless his diagnosis indicates that the unit needs a hardware or software change that may require time outside of his current schedule or time to make the changes for it to be functional again.
Any I.T. technician who makes a blind suggestion for you to leave your equipment for later evaluation without giving you a genuine reason to do so really don’t know his job that well.
4 – He starts opening the computer for hardware check without first trying to make an Os check.
Naturally, most computer problems are software related, which means that the technician would have no need in most instances to go into your PC.
In any case, a good technician would first try to see whether the PC can be powered up before determining whether your primary problem is hardware or software related.
But if he just grabs his screwdriver as soon as your unit comes in and start unscrewing it, I can assure you that you will be collecting a bag of parts instead of a PC when you return to him later.
5 – He asks you to sign an indemnity document for service failure.
This is usually a trick document for you to accept liability for any crap that the tech guy does to your PC, and in essence, restrain you from suing him for any damages that may have occurred while he is ”learning” to fix your unit.
In such a case, you should politely say no, thank you, and take your PC for repair elsewhere.
6 – Charges you an upfront diagnostic fee
What kind of genuine PC repair guy charges you a fee without even having a look at your computer and without even making a diagnosis?
You usually only pay this fee to collect back your equipment if it is deemed unserviceable or you do not wish for it to be repaired by the entity that made the diagnosis.
So in essence, you either pay to hear the diagnosis alone or pay a service deposit if you decide to let them repair the PC. You are not supposed to pay anything before either action has occurred.
After all, the diagnosis fee is supposed to be included in the service fee. But people are still duped into paying this supposedly separate fee every day.
7 – Unable to give you a repair time frame
Imagine that a technician is not in a position to give you a repair time frame. Is he fixing a space rocket? Because even rockets has a repair time frame.
So before you have to wait months to query about a computer that may never be fixed, it would be best to take your equipment on its way out (from the start) if you cannot be given an acceptable repair time frame.
8 – Kept changing his diagnosis from one issue to the next
You usually know a guy doesn’t know what he is really doing when he keeps changing the identified problems of your PC every time you make a visit or a phone call to query its repair status.
In such a case, you should be prepared to end up spending more than the value of your computer to get it back.
9 – He blames a previous technician for the PC’s problems
No good technician will try to impress you with supposed faults of someone who may have looked at the equipment before. A good I.T. technician would relay his observations when it comes to repairing your computer instead of criticisms.
But if he is starting the blame game from the start, you should be rest assure that he can’t fix the PC and is already cooking-up someone to blame for his impending failures to fix the equipment.
10 – He blames you for the PC problems.
This is another repeat of the blame trick. He starts telling you about overloaded viruses and your lack of proper PC caring as the reasons for the PC dilemma.
One would have thought that you did not take your PC to a repair shop for someone to criticize you. After all, you brought it in to be fixed, minus the blame-game lesson.
But if he is blaming you for the PC’s problems while trying to fix it, be prepared to hear that ”because of what you did, it cannot be fixed.”
No good IT technician does that. But the bogus ones do in every two out of 10 cases. When all is said and done, you simply end up paying a bunch of money to a guy to criticize and brainwash you when he should have helped you.
In many cases, even technicians with a room full of certificates do not necessarily guarantee you that they are good at what they do.
The more years a technician is involved in I.T. repairs and the more focused he is about evolving technological trends, the better your chance of getting a good service out of him.
And even though it may be difficult to really determine who is an expert, (or who is honest) and who is not, the above red flags can still help you make better choices about the people you are about to entrust to repair your computer gadgets.