In these tough economic times you may find yourself in desperate need of a job. Any job. That desperation may have led you to apply for a job at Walmart. If you are granted an interview that means that you have already passed the online employment questionnaire and have been deemed a suitable candidate for employment. You can gain some valuable insight from the employment questionnaire as to the character traits that Walmart values in an employee.
I passed the two Walmart job interviews in the summer of 2012 and was offered employment. In my case, the two interviews occurred on the same day and were conducted back-to-back. The interviewers were both hourly lower-level members of management. However, I was told that usually the second interview was conducted by a salaried manager, such as an assistant store manager. You should be prepared to answer all the usual types of employment questions such as “Tell me about yourself.” However, be prepared to answer some specific types of questions designed particularly for the Walmart corporate culture.
Interviewer: “Can you tell me about a time when you had to make a decision based on incomplete information and a supervisor was not around to help you?”
It doesn’t matter what you say. Don’t be afraid to make something up if you have to. Just maintain eye contact with the interviewer and speak confidently. Make sure that your answer emphasizes an aspect of customer service. The customer comes first kind of thing. Think of several variations on this theme so you can offer alternative examples if they ask for others.
Interviewer: “Tell me about a time that you had a conflict with a co-worker and how you handled it?”
Be prepared with several answers that emphasize you ability to successfully resolve interpersonal problems in the workplace. When working at Walmart you can expect to be confronted with some unusual personality types. This applies to both customers and co-workers. Make sure that your answers lead the interviewer to believe that you possess an almost Zen like quality to transcend above anger and respond in a calm and tranquil way to any provocation.
Interviewer: “Tell me about a time that you went above and beyond your normal duties to assist a customer in need.”
Give several examples based on your past work experiences. Prepare several answers to this kind of questioning ahead of time. Make sure that your answers flow smoothly so that they do not seem contrived. Remember, Walmart company culture emphasizes good company service. Avoid any statements that indicated that you worked off the clock to assist customers on your own time. Walmart policy strictly forbids employees from working off the clock.
Be prepared to answer a series of questions revolving around problem solving themes. In my case there were less than ten questions asked. Emphasize your ability to successfully handle difficult people and situations. Maintain a positive and confident demeanor. Also, give the interviewer the impression that you have a great respect for supervisors and that you are a team player that follows orders. Walmart managers have little time for complainers and employees that want to debate employment related issues. Relax and remember that you are basically applying for a minimum wage job. You can probably mess up your answers pretty bad and still get hired. Good luck.