The General Mills catalina (register coupon) where if four participating products are purchased then a $2 catalina prints at the register has been going on for a few weeks now. Among the included products are select varieties of Green Giant frozen and canned vegetables. In previous weeks, other regions had the canned Green Giant vegetables on sale 2 for $1 without any problems. This week, Kroger’s Mid-Atlantic region had their turn at the sale. It was a nice gesture considering Kroger ended double coupons in that region on Mother’s Day. But then it turned into a slap in the face to customers.
On Wednesday, which was only halfway into the sale, complaints were made on Facebook groups and Facebook pages about the catalina not printing. A Kroger employee stated in response to the catalina not printing that it actually ended last week, which was a lie.
Another Kroger employee said that General Mills had expressed concern about fraud because so many catalinas were printing, and in response Kroger Corporate made the decision to stop the catalina from printing. This response seemed more truthful.
Kroger customers have posted on Kroger’s Facebook page that they have called both General Mills and Kroger Corporate to express their feelings on the catalina not printing. These people said the response they received was that Kroger and General Mills are pointing the finger at each other; no one is accepting responsibility for what happened.
Considering General Mills reimburses Kroger for the catalinas, Kroger isn’t actually losing money on this deal. It seems that Kroger ended the catalina out of fear of possibly not being reimbursed by General Mills since they raised concern of possible fraud. Regardless, this has resulted in many angry customers who are still angry about double coupons ending only a couple weeks ago.
This same catalina combined with another Green Giant catalina (it was invitation only) allowed customers to buy Green Giant boxed frozen vegetables for only 8 cents a box over the last couple weeks. This deal isn’t that much different. Of course in that deal, many people didn’t understand how to maximize their savings and ended up paying closer to 25 cents a box. Kroger should do the right thing and reinstate the General Mills catalina on the Green Giant canned vegetables as it only has seven more days left anyway.
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