Good Customer Service is the best ingredient for a successful business. In order to be the best I can be in representing my company as a billing analyst, I understand customers are extremely valuable. My goal is to remain professional and satisfy each customer I come in contact with. Follow these five steps and you will increase customer satisfaction and be a star performer each time you handle a customer inquiry or complaint.
Do Not Let Your Personal Life Affect Your Job
Along with secular jobs, we have issues pertaining to our personal life, health, family and friends. Take time each morning to sort out your feelings. Begin each morning with prayer, meditation, exercise, or music. As you walk into work, speak to as many people as you can to help take the focus off your problems, and begin positive communication with fellow employees.
Put a Smile in Your Voice
Your voice reflects your mood. The good thing is that you already have taken steps at home to change your mood before you get to your work location. Continue to think happy thoughts and be cheerful. Recognize how blessed you are to have a job and the intelligence to connect with people. Your voice tone, whether in person or over the phone, lets your customers know you are happy to do business with them.
Complete Customer Requests in the Expected Time Period
No one likes doing business with a company that does not complete requests in a timely manner. Respond to your customers when promised. Do not give out false due dates when you know you cannot meet them. Once a customer has expectations and you do not meet them, you have created a dis-satisfied customer.
Listen to Your Customers
Before the customer calls, they already have in mind what they want to say. It is very important to listen to your customers. If they are irritated with their product or previous customer service, change their negative experience into a positive one. When necessary, admit the mistake and inform the customer you want to help. Only promise what is within your ability to fix.
Thank Customers for Calling
Customers have many businesses to choose from. Never take your customers for granted. Be glad they chose your company to do business with. Always close the conversation with, “Thank you for calling.”
Remember you represent the company. Your voice, mood, good listening skills, timely completion of customer requests, and appreciation for their business can increase customer satisfaction and contribute to the growth of your company.
