Poor customer service can sour a night out or special occasion. If you’ve recently had a bad experience at a restaurant, consider writing a complaint letter. It provides an opportunity for the restaurant manager or owner to apologize. In some cases, you might receive a coupon/voucher, or even a refund of your bill.
Always be truthful when writing a complaint letter. Be sure to include a copy of your receipt. These sample letters might help you write your own letter. They should be typed, in a business letter format. If you’ve forgotten, please read “How to Write a Business Letter.”
Sample Complaint Letter for a Rude Waiter/Waitress
Dear Mr. Richardson,
My husband and I have patronized Pickle Mountain Restaurant many times over the past few years. Your food is exceptional, and it is a great place to bring out of town guests. We especially enjoy your fried pickle appetizers.
However, on Saturday, September 27, we had a poor experience. I feel it is important that you be aware of the behavior of your employees. I have not shared this experience with any of my friends (or on any social media) yet, and would like to provide you with the opportunity to respond.
We arrived at about 6:45 PM. We do understand that this is a busy time. We were understanding of the 30 minute wait.
The waitress seemed to be annoyed. She did not smile or say anything friendly. We thought maybe she was just having a bad day. However, we ordered a hamburger without cheese for our son. (He cannot have cheese as he is lactose intolerant.) When the food came, there was still cheese on it.
We told her and her response in a rude tone was “Well, you should have reminded me!” She said, “Just take it off.” We couldn’t just take it off because the cheese had already melted. We asked a new hamburger. She seemed very annoyed, but did get him a new hamburger. She also did not refill our drinks until we asked.
I have enclosed a copy of our bill for your reference. Please contact me at anytime about this issue at (345) 333-1234. Thank-You. A response from you will make us more likely to return to Pickle Mountain in the future.
Complaint letters are not fun to write, but can help improve the situation. Good Luck!