Communication is constantly changing with new technology tempting us with faster internet, video, high definition cameras and apps for everything from the best restaurants to jokes and horoscopes. Text messaging, tweeting, social media, email. Is it any wonder that people get tongue tied making a telephone call?
Picking up the phone and making a call for some people is a frightening thought. Stuttering and stumbling over your words or leaving long gaps as your brain works out the correct response. The person you have called on the other end of the line waiting your response, or already asking you another question.
I have often wondered how some people manage to talk so clearly on the phone, their words flowing fluently and effortlessly like a song. Nothing puts them off what they want to say. The call covers every aspect in detail, obtaining the information they require. Making an appointment, ordering items, seeking advice and the conversation flows. For them it’s as easy as talking to someone face-to-face.
Even with my little speech rehearsed or written down, I get it wrong. I get overconfident and mix the words up. The person on the other end must be totally confused or very patient. Answering the telephone as part of their job, they politely and professionally deal with the situation putting you at ease.
The moment the call is ended, I remember what I meant to ask. The question I’d talked about now fresh in my mind remains unanswered.
Stay calm and alone when making telephone calls. No one can see you, and no one knows your hands are clammy. It will be over soon.
Take your time and repeat information, like your name and address.
Have a pen and paper handy to jot down any facts and repeat or spell them.
List things you want to ask. Don’t be rushed or side tracked. It’s better to take a few minutes longer now, than have to make another telephone call later.
If you still feel unsure, sit with a trusted adult and put the phone on speaker. They can then prompt you when needed if there is something you have forgotten.
Speak clearly and spell any unusual names or words repeating numbers and you will be understood. You could always ask for written instructions or confirmations.
Don’t be afraid; the telephone won’t hurt you. Get it done and relax.
Don’t delay either. Putting it off until later just makes it more difficult, the nerves more intense.
Untie your tongue.