The most popular online auction website is eBay. It’s very successful because you can pretty much buy and sell whatever you can think of. eBay has built up it’s reputation because most buyers and sellers have had great experiences using the site. The feedback system plays an important role because it lets buyers and sellers know who has a positive reputation history.
eBay also has a double-blind feedback system that it uses, meaning that the feedback isn’t posted and made public until both the buyer and seller have provided their feedback. If only one side of the transaction provide their feedback, it will be released after some time even if the other party didn’t provide their feedback. eBay uses this system to make sure that both sides are honest and aren’t basing their feedback based on what the other party said.
The feedback is very important to pay attention to because it give you insight about who you’re doing business with on the site. For example, if you look at their feedback ratings and they’ve sold 50 items on eBay, but 30 people weren’t satisfied with the outcome, you probably want to stay away from that seller because odds are you’ll have a poor buying experience too. Negative feedback attached to a seller can be because they took a long time to ship the item or maybe the buyers weren’t satisfied with the quality of the product. If you find a seller with a lot of negative feedback, you should look for another seller selling the same thing but with better feedback ratings.
If you see a seller with 100% positive feedback and they have sold numerous items, you can be very comfortable buying something from them. Negative feedback is also useful for the eBay staff because they can investigate the ratings and figure out if they need to ban the seller who continuously receives the negative feedback.
Occasionally, the seller isn’t always the problem, sometimes the buyer is the problem. For example, some buyers will bid on an item and then change their mind. They will change their mind if they found the item somewhere else. When this happens, they don’t pay for the item, so you’ll have to re-post the item for sale and wait until it sells. As a seller you can give that person negative feedback and they will have to explain to eBay why they bid and won the item you were selling but didn’t pay for it. If they do this numerous times, the eBay staff may decide to ban them from using the site for any transactions.
Since eBay feedback is very important to the usefulness of the site, make sure you provide feedback anytime you buy or sell something there. By providing feedback, not only are you helping future buyers and sellers, but you’re also providing feedback to the other party so they know where they can improve if need be. Always make sure you deal with sellers that have a great reputation and make sure you give them the positive feedback they deserve when you buy something from them.